Training is public speaking. Students will learn more from a trainer who appears credible, who speaks confidently, exuding competence and authenticity.  In order to learn, students need a trainer who puts an effort into being understood, and is not just reciting or reading from a manual. Public speaking skills are central to the Brick and Mortar course work.



Sometimes it's the messenger, sometimes it's the message. Training manuals are often legal documents, filled with statements to fulfill a regulation or protect a company's liability. Your training manual is probably closer to a bullet point list of facts than a well-written script.  Let's open the service panel on your training and make some tweaks.  Let's use your subject-matter expertise to put training into plain English, so we can train with material that a human ear can receive, not tune out.



Practice, practice, practice.  Brick and Mortar Training classes are part lecture, part workshop, taking every opportunity to practice new micro-skills as we learn them, and build a strong foundation brick-by-brick.  In simulated training sessions, you will practice the skills receiving direct and knowledgable feedback.